Right of withdrawal for consumers who buy from Blood Button
Consumers can withdraw from a purchase within 14 days without giving a reason, and businesses do not have a statutory right of withdrawal.
Your right to withdraw from the contract
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.
To exercise the right of withdrawal, you must inform us (Livy Health GmbH, Kolonnenstraße 8, 10827 Berlin, Germany, orders@bloodbutton.com) of your decision by a clear statement, for example a letter, an email or the withdrawal function on this page.
To meet the withdrawal deadline, it is sufficient that you send your notice before the withdrawal period has expired.
What happens after you withdraw from the contract
If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and at the latest within fourteen days of receiving your notice.
We will use the same means of payment that you used for the original transaction, and you will not be charged any fees for the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier.
You must send back the goods to Livy Health GmbH, Kolonnenstraße 8, 10827 Berlin, Germany, without undue delay and at the latest within fourteen days of your withdrawal, and you bear the direct cost of returning them.
You are only liable for any loss in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
When the right of withdrawal ends early for sealed goods
The right of withdrawal ends early for sealed goods that are not suitable for return for health protection or hygiene reasons, once their seal has been removed after delivery.
This applies to each Tasso+ device whose sterile packaging has been opened, while unopened devices in the same order can still be returned.
Withdraw from your contract with the withdrawal function
Model withdrawal form you can send us instead
To: Livy Health GmbH, Kolonnenstraße 8, 10827 Berlin, Germany, orders@bloodbutton.com.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: (goods).
Ordered on (date) / received on (date), name of consumer(s), address of consumer(s), signature of consumer(s) (only if this form is notified on paper), date.